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Terms of service

Last updated July 22, 2023

 

GENERAL

 

To commission me, you must be 18 years of age or older. A valid photo ID will be required along with a picture of your face. You will also be required to sign a contract.

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I do not work with deadlines, so if you need your fursuit or parts by a certain date, I cannot guarantee that I will be able to finish it by then. I can give an estimate of the completion date, but it is not guaranteed.

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The character you are commissioning a fursuit of must be owned by you. If the character is not yours and you are commissioning it as a gift, you must have the character owner's permission to do so. I do not accept commissions for copyrighted characters (from movies/TV shows/games/etc)

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Please let me know if you have any allergies triggered by touch or smell. I do not recommend commissioning me if you are allergic to dogs (I have one dog) or lavender (I often use lavender scented air freshener or fursuit spray near my work area)

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QUOTES, SLOT LIST, AND WAIT LIST

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Quotes given are valid until the next price change. The most recent price change was November 2022. If you received a quote before then, it is no longer valid and you should submit a new quote form.

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The quote form will ask you if you would like to apply for a commission slot. If so, the next page will ask for personal details such as your legal name, date of birth, and zip code. This will not be shared with anyone.

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Reference sheet: A reference sheet is required for the fullsuit, partial, or head quote form. It must show at least two views of your character, preferably front and back. It must cover every part that will be made into a suit (for example. it can just be a headshot if it's a head only commission, but fullsuit commissions require a full body reference). Ref sheets should be safe for work, up to date, and flat colored (no shading). 

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For the fursuit parts only quote form, a reference sheet is only required for bodysuits, leg pants, and arm sleeves. For basic handpaws, feetpaws, and tails, I can usually work off of a description instead.

 

Note: If your character design has gradients (colors blending into another color), I probably won't be able to replicate this on a fursuit.

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For the first week (7 days) after commissions open: Getting a quote and applying for a commission does not yet guarantee that you will get a slot. If I get more requests than I have slots available, it is up to me to determine who will get a slot and who will be waitlisted.

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After a week of commissions being open, if slots do not fill, all commissions that I am able and willing to take on will be accepted.

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I reserve the right to refuse a commission for any reason including, but not limited to:

 - If you've had consistent issues with paying on time in the past or being unresponsive to messages

 - If you have a history of abusive behavior, harming others, or scamming

 - If I believe I need more practice with the species or style first

 - If the character design is too difficult to make into a fursuit

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Slot list: The order of the slot list is determined by me. The following factors will be taken into consideration:

 - When the commission is to be paid in full (Those ready to pay in full right away will typically be earlier in the slot list, while those with a payment plan will be later)

 - If a customer would like to have their suit by a certain (reasonable) date

 - Size of the commission

 - If slots did not fill right away, the order in which I received the commission request

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Note: Fursuit parts will have a separate slot list from larger commissions, and I will typically work on one or two of these at a time alongside a larger commission.

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Wait list: If I receive more commission requests than I have slots available, some commissions may be waitlisted. This means I am willing to accept your commission but I could not fit it into the available slots. I will contact you when a slot becomes available (through either cancellation or a commission being finished). Until then, you do not have to pay your deposit and may back out at any time if you wish. 

 

If I happen to receive more than a year's worth of commission requests, some commissions may neither be accepted nor waitlisted, and if this is the case you'd have to apply again next time I open.

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If you are on the wait list and I contact you to fill a slot opening, please reply within two weeks, otherwise you will be removed from the wait list. You will also have 30 days from the date of contact to put down your deposit, otherwise I will move on to the next person on the wait list (or remove you from the list if you're the last person remaining)

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ID, DEPOSIT, AND PAYMENTS

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ID and selfie: If you are accepted for a commission slot (and you have not commissioned me in the past), you will be asked to show a photo ID along with a picture of your face. In this picture, you will be asked to hold up a piece of paper with the current date + the name of the character you are commissioning a fursuit of.

Your ID must be valid, legible, and have the following visible:

 - Name

 - Photo

 - Date of birth

 - Address

 - ID's expiration date

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You will also be asked to sign a contract to include a copy of this TOS and any specific terms of the commission.

 

Once I have received your ID and selfie and the contract has been signed, I will send you an invoice, which will include the total amount plus shipping. (If you are doing a payment plan, you will have the option to make partial payments)

 

Deposit: The deposit is 30% of the quoted price and is non-refundable. After I've sent the invoice, you will have one week to pay your deposit. If the deposit is not paid by then, the invoice will be cancelled and your slot may be given to someone else. 

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Payments: I currently accept payment through either Paypal or Square.

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Payment plans are accepted and must be communicated with me beforehand. Let me know how much you plan to pay, how often, and when you expect to have it paid off by.

 - Being late on a payment alone will not result in a penalty as long as the commission is fully paid within three months, but late payments might result in being moved later in the slot list. 

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Payment deadline: You will have three months from the date the invoice was sent to fully pay off your commission. If this deadline passes, you will need to pay a late fee of 5% of the amount unpaid at that time. (Example: If you still have $1500 left to pay, the late fee will be $75)

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If your commission is not fully paid within four months, your commission will be cancelled and any payments made other than the 30% deposit will be refunded.

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I will not start work on a commission until it is paid in full, including any late fees.

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MEASUREMENTS/DUCT TAPE DUMMY

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I will ask you for some of your measurements before I start work on the suit. It is up to you to provide accurate measurements. I am not responsible if the suit does not fit due to inaccurate measurements given.

 

Glasses: If you need to wear glasses inside your suit, please let me know and I will try to accommodate this. However keep in mind that they may fog up due to the heat inside the suit, so I highly suggest wearing contacts instead.

 

If you are ordering a plantigrade bodysuit or leg pants, I will need either your body measurements (I will provide you with a chart showing which measurements I need) or a duct tape dummy of your body. A duct tape dummy is still recommended as it will ensure a much better fit.

 

If you are ordering a digitigrade bodysuit or leg pants, a duct tape dummy is required.

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I will provide you with a due date to have your duct tape dummy done and sent by. This will be no shorter than a month out to give you sufficient time to get one made, and typically 2 to 3 weeks before I expect to get to your place on the slot list. If I do not receive your DTD by then, your slot may be moved later in the queue. 

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To view the full requirements for a duct tape dummy, refer to my DTD Requirements page.

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Your duct tape dummy will be rejected if:

  • The arms point too far downwards. While they don't have to be the most perfect 90 degree angle, if they're in an A pose or lower it will be rejected.

    • This does not apply if you are getting leg pants instead of a bodysuit.​

  • If there's any large spots (other than the edges) where it is not taped

  • If the DTD has an extremely unpleasant odor

If your duct tape dummy is rejected, you will have to make and send a new one.

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If providing a duct tape dummy, you are responsible for shipping costs to send the duct tape dummy to me. If the DTD is incorrectly made and needs to be remade, you are also responsible for shipping the new one.

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You will be given the option to have your duct tape dummy sent back with the suit. Otherwise, it will be disposed of after you've received your suit.

 

SUIT MAKING PROCESS

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Please keep in mind that fursuits are a handmade item and may have minor flaws. I will avoid this to the best of my ability, but 100% perfection is never guaranteed.

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Fur colors: Before you pay your deposit, I will confirm with you which fur/fabric colors you want for your suit that best match your character's design. If you change your mind on a color, let me know as soon as possible. If I've already bought the fabric and you decide you want a different color, you will be charged a fee for the new fabric.

 - Note: Some colors may not be available as fur, but I will work with you beforehand to find the closest match available.

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Contact method: It is your responsibility to keep an eye on your chosen contact method(s). Before I start work on your commission, I may ask you to confirm your contact method is still active if we haven't been in contact in a while. If I do not receive a response after three days, you will be given a deadline to respond before your commission is put on hold and I move on to the one after yours.

 

Work in progress (WIP) photos: I typically send WIP photos at least once a week (unless I am taking an extended break). I will also send you a link to your Trello card where you can track the progress on your suit at any time. This will have checklists for what tasks I've completed on each suit part.

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When I show WIP photos, if there is any element of the suit you would like changed or adjusted, it is very important to let me know as soon as possible, as I may not be able to change it later on.

 

Changes to design or features: If at any point you make changes to your character design and want your suit to reflect those changes, or if you decide you want to add/change certain features, please let me know before I start working on the suit. If design/feature changes are made after I've already started, I cannot guarantee I will be able to change it.

 - For example, if I've already finished the paws and you want me to add claws after the fact, I will not be able to go back and add them. However, if I have not started the paws, or at least have not gotten to the point where I would be adding claws, I can make those changes.

 - Please note that some changes may include extra fees (e.g. it is usually $50 extra to add claws). The fees may be higher if I need to undo parts of a suit to add features/design changes that were requested too late.

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CANCELLATION

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If you have not yet paid your deposit to secure a slot, you may change your mind on a commission at any time.

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If you have already paid your deposit, but I have not started working on your commission, you can still cancel if you wish, but the deposit will not be refunded, especially if I have already bought the materials for the fursuit. If you have already made payments on the suit other than the deposit, I can refund those.

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If I have already started work on the suit, you can still cancel, but you will only receive a partial refund based on the guide below (or no refund if I am almost complete with the suit).

 - 0% to 20% done: 60% refunded

 - 21% to 40% done: 40% refunded

 - 41% to 60% done: 20% refunded

 - 61% to 80% done: 10% refunded

 - 81% to 100% done: No refund

I will also have the right to alter the design and sell it as a premade. The extent of the alterations will depend on how much of the suit is already complete. If and when this premade sells, I will refund you the rest of your payment(s) minus the deposit.

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If I have already finished and sent you your suit, there are no cancellations or refunds.

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Circumstances where I may cancel the commission on my end

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Harassment: If at any point during the commissioning process I believe you are acting in a very inappropriate manner (including but not limited to sexual harassment, spamming my DMs if I don't reply within 5 minutes, being excessively demanding, frequently using insults, etc), I reserve the right to cancel your commission. This is only in extreme circumstances and a warning will be given first if it is about to come to that.

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Commission abandonment: If at any point during the commissioning process you seem to have vanished and stopped replying to my messages, and have not given notice that you may be away from social media/messaging for a while, I will pause work on the suit (If I have already started it) and give you a deadline to respond before I put your commission on hold and move on to the next. If after one month I have not received any communication from you, I reserve the right to cancel your commission.

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If either of the two above circumstances occur: If I have not yet started working on the suit, you will receive a full refund minus the deposit. If I have already started working on the suit, the amount refunded will depend on how much work has already been done. I will also have the right to alter the design and sell it as a premade. If and when this premade sells, I will refund you the rest except for the deposit.

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Situations or emergencies on my end: If at any point circumstances on my end prevent me from completing your commission, you will receive a full refund including the deposit. If I have already started the suit, you will have the option to accept the unfinished suit for a partial refund, depending on how much work has already been done.

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SHIPPING/DELIVERY

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Address: When your suit is complete and ready to ship, I will ask you to confirm the address you provided is still correct. If it has changed, please make sure you give the correct address. If a change in your address makes the shipping cost significantly higher, you may be asked to pay the difference before I ship your suit.

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Signature: The commission application will have asked you if you want the package to require a signature. You may change your mind later if you wish. If you request for a signature to not be required, you may not be reimbursed if the package is stolen.

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International shipping: If you are outside of the United States, you will be responsible for any customs fees or import taxes that apply. 

 

Insurance/reimbursement: The package will be insured, so if the suit is lost or damaged while it is on its way to you, you will be reimbursed. If the suit is lost or damaged beyond repair, I can either refund you in full or remake the suit. If only part of the suit is damaged, I will repair the part that is damaged if I am able to, or remake the part if not.

 

WARRANTY AND REPAIRS

 

All suits come with a 6 month (180 day) warranty that covers mistakes made in the process of making the suit. If there is anything wrong with the suit, please let me know within this time frame. The following mistakes will be covered:

 - parts being too small (despite accurate measurements given/duct tape dummy provided)

 - popped seams or seams coming undone

 - significant areas coming unglued

 - damage incurred during shipping

This does not cover accidental damage that occurred after you've received the suit (for example, if it was chewed on by a pet, left in the heat too long, or foam parts were left squished while in storage)

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If the suit has received any heavy modification not done by me, the warranty will no longer be valid.

This includes, but is not limited to:

 - Adding electronics

 - Replacing elements such as eyes

Minor repairs such as gluing something back together or sewing a popped seam will not void the warranty.

(If you're not sure if something voids the warranty or not, feel free to just ask me)

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Repairs: If the suit needs a repair, I can either send instructions on how to do the repair if it is simple enough and you (or a friend) knows how to sew/has the supplies for it (e.g. fixing a popped seam or gluing something back together).

 

If the fix requires more careful or heavy work (i.e. sometimes in the case of incorrect fit), I can have you send it back for me to repair instead. Please make sure to wash the suit before sending it back. If the suit has an extremely unpleasant odor, I may send it back and refuse to work on it until it is cleaned, and you will be responsible for shipping costs to send it back again.

 

If the suit is covered by the warranty, I will cover the cost of shipping for repairs. If not, you will be responsible for shipping costs (and possibly a small fee depending on how big of a repair is needed). I may also be able to do repairs if we meet at a convention, as long as I have the supplies on hand and it won't take too long.

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I will not do any repairs or modifications to a suit that actively has electronics or fans installed in it. Please remove any electronics before sending it in for repairs.

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SAFETY

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It will become hot inside the suit while wearing. Please make sure to take a break and cool off every now and then, and stay hydrated.

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Your vision will be limited when wearing a fursuit head. Be careful when moving around so you don't trip over anything. Also be aware of your tail so it doesn't knock anything over. Floor draggers can also become a tripping hazard.

 - If you are new to fursuiting or are fursuiting in public, it is generally a good idea to have a handler (someone not in fursuit who can help guide you around and look out for your safety)

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I am not responsible for any damages that occur due to dehydration, overheating, passing out or tripping and falling. You are responsible for your own safety.

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If certain features were requested, some parts of the suit contain neodymium magnets. These may cause damage to electronics (and sometimes credit cards) if held too close, so avoid touching these areas with phones, credit cards, or computers.

If your suit has any of the following features, it contains magnets:​

  • Magnetic/adjustable eyelids: Magnets are around the eyes and inside the eyelids.​

  • Poseable tongues: Magnets are on each side of the muzzle and at the end of the poseable tongue.

  • Magnetic/removable hair tufts: Magnets are on top of the head and inside the bottom of the hair tuft.

  • Neck fluff pillow attachments: Magnets are at each end of the pillow.

  • Piercings: If piercings are removable, they typically have magnets at each end.

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I am not responsible for any damages to electronics or credit cards caused by touching them to magnetic areas.

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